NLP Meets the World: Toward Improving Conversations With News Media About Natural Language Processing Research

Recent advances in large language models (LLMs) have rapidly increased the public's interest in natural language processing (NLP). This attention is reflected by news outlets inviting NLP researchers to share their knowledge and views with public audiences. Recognizing the opportunities for the research field and for individual researchers, this paper shares recommendations for speaking with news media about NLP's capabilities and limitations. Drawing on the topical structure of research communication frameworks published by the US National Academies of Sciences, Engineering, and Medicine and the European Union's QUEST project, recommendations are provided for three field-appropriate communication challenges: cognitive terminology, unsustainable expectations, and ethical failures. Published NLP research and popular news coverage are cited to provide examples. The recommendations promote effective, transparent communication with the general public about NLP, in order to strengthen public understanding and encourage support for research.